Shipping Policy
At Roro Lure, we are committed to providing swift and efficient shipping services. Our goal is to ensure that your items are dispatched promptly and securely, adhering to the following standards:
Dispatch Timeline
We aim to dispatch all orders within 24 hours after payment clearance, with a maximum timeframe of 72 hours. Please be advised that our dispatch operations are paused during weekends and public holidays to allow our team to rest and recharge.
Urgent Orders
Should you require expedited delivery, we encourage reaching out to us before placing your order. This proactive communication helps us meet your expectations and avoid any potential disappointments.
Shipping Costs
The fee you pay for shipping is all-encompassing, covering postage, packaging materials, professional handling, and sales processing fees, ensuring your items arrive in perfect condition.
Standard Shipping
We primarily utilize Hong Kong Post Air Mail for standard shipping. While delivery times vary by destination, most countries can expect their items within 14 to 21 business days. However, due to factors beyond our control, some regions might experience delays, extending delivery times to 18 to 25 business days, or up to 30 business days in exceptional cases.
Courier Services
For faster delivery, we offer shipping via renowned courier services like UPS, DHL, and FedEx at preferential rates. This option significantly reduces transit times, ideal for urgent deliveries. Please consult the checkout page for specific details and transit times applicable to your country.
Business Days
Our operational days include Monday through Friday, excluding Saturdays, Sundays, and public holidays. While we strive to adhere to our processing times, we are not liable for delays caused by external factors such as severe weather or customs inspections.
Customs Duties and Taxes
Please be aware that international orders may be subject to customs duties and taxes, payable by the recipient. Roro Lure prices do not cover these additional charges, making it essential for customers to be prepared for any extra costs.
Security Measures
To ensure the security and accuracy of each order, we may contact customers for order validation, which could lead to slight delays.
Contact Us
Your satisfaction is our priority. Should you have any inquiries or require further clarification regarding our shipping policy, please feel free to contact us at info@rorolure.com. Our team is here to assist you every step of the way.