Shipping Policy


COVID-19: Hong Kong Post Serivce Updated News

Airmail services to certain destinations subject to delay:

Owing to insufficient air traffic capacity provided by airlines, there will be delays of more than two weeks in waiting for air allotment to the following destinations for all airmail products (including Speedpost). In addition, local postal operations at the destinations are still under the influence of the pandemic and delays in mail delivery are expected.

 Roro Lure aim to dispatch all items within 24 hours of cleared funds, but no longer then 72 hours. Please note we do not dispatch items on over weekends or bank holidays.

If you are in rush for your items, please contact us prior to buying to save disappointment.

The shipping cost you paid includes postage, packaging material, professional handling and sales processing fees.

"Standard" shipping method: All items are sent via Hong Kong Post Air mail. For most countries, the shipment takes 7 to 14 business days after we sent out. And for some countries, the shipment takes 10 to 16 business days to arrive. Transit time may vary depending on Hong Kong Post Air mail more than two weeks delay, takes 30 business days.

Other couriers shipping method: All items are sent via selected courier service. For most countries, the shipment takes days which show in check out page. And for some countries, the shipment takes 3-5 days to delay basing difference service of selected courier. Transit time may vary depending on selected couriers.

Roro Shipping Method

Business days does not count Saturday, Sunday and public holiday. On acceptance of orders, Roro Lure will make every effort to process them within the stated time frame. Roro Lure will not be held liable for shipping delays caused by severe weather or unforeseen events. To ensure the security of purchases, Roro Lure may need to contact customers to validate orders, which may cause delays. 

Please note that some countries will have custom duty or tax for certain items. It is the buyer's responsibility to pay all endued custom duty or tax. Roro Lure are not responsible for any custom duty or tax since our price do not include this charge.

If you have any question. Please do not hesitate to contact us at info@rorolure.com.