FAQ


Are Roro Lure products sold at any other retailers?

Yes. Roro Lure products are sold at Hong Kong and others countries.

How often do you restock?

We aim to restock every week, but restock dates vary depending on product availability.

How can I find out about restocks?

Restock information will always be posted on rorolure.com.

I placed an order. When will my package arrive?

Out top priority is the health and safety of our employees and customers, so we completely redesigned our production and fulfillment center to comply with state recommended social distancing and PPE guidelines.

 What does this mean for you?

Processing times may be delayed. Generally processing times are within 3-5 business days* although currently those times vary due to the issues relating to COVID-19 and government orders and the impact to our business. Processing times may also be extended during holidays, launches/re-stocks, limited edition releases and promotions.

We will notify you as soon as your order ships or if we foresee any issues with fulfilling your order.

You can cancel for a full refund. We have updated our return policy so you can cancel any unshipped order at any time for a full refund.

We appreciate your patience and understanding as we work through this together.

Thank you so much for your support!

What method is used for shipping & when is taken?

All packages are shipped via Hong Kong Post Air Mail.

For most countries, the shipment takes 7 to 14 business days after we sent out. And for some countries, the shipment takes 10 to 16 business days to arrive.

Shipping time might vary depending on location, shipment method and other factors.

How can I get in touch with your customer service team?

For customer service inquiries only, please E-mail info@rorolure.com.

I emailed your customer service team. When should I expect a response?

We aim to respond to all E-mails within 48 hours. Please note that this time frame may be extended during and immediately after launches.

Do you offer returns?

All Sales Are Final We do not accept returns, exchanges or refunds. Please note, Roro Lure reserves the right to refuse all returns.

In the unlikely event that a product arrives not as described, we will only send replacements for damaged/missing products within 30 days of receipt of the package. Customer must provide photos of the issue, including packing slip.

I am an international customer (outside Hong Kong.) Do I have to pay customs and taxes?

All packages are shipped via Hong Kong Post Air Mail. Items shipped outside of the Hong Kong may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed by Roro Lure.

We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from Hong Kong Post to the local carrier in your country or air and ground transportation strikes or delays once the package has exited the Hong Kong.

Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.

I have not received my order confirmation, what should I do?

Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation E-mail after 24 hours, please contact us at info@rorolure.com with your inquiry.

Do I need to set up an account to place an order?

No, but by setting up an account, you become a Roro Lure VIP member and have access to order and shipping information. You will also be added to our email list for exclusive updates in the future.

Can I change my order once I've placed it?'

No, once you place an order it is final.

I've forgotten my password. What should I do?

To reset your password, go to http://rorolure.com/account/login and click on “Forgot your password?” above the sign-in button. You will then be prompted to enter your E-mail address you used to create your account. Once you submit, you will receive an E-mail notification with a link to reset your password. Once you’ve done this, you can log in with your new password as normal on this page: http://rorolure.com/account/login

Do you offer discounts and promotion?

Yes from time to time we offer discounts and promotions. Sign up for our email alerts to receive news on special offers.